Garanzia Limitata

Last updated: 4 maggio 2026

Legal Consumer Rights

This page does not limit rights recognized by applicable law to consumers. Any legal guarantees, where provided, remain valid according to applicable regulations.

No additional commercial warranty

We do not offer additional commercial warranties beyond what is stated in our policies and the rights provided by law. We do not promise automatic replacements, automatic refunds, or unverified solutions.

Damage on delivery and DOA

If a product arrives damaged, not compliant with the order, incorrect, or incomplete, the customer must contact us within 48 hours of delivery and provide clear photographs of the product, packaging, shipping label, and the issue encountered.

Request verification

After receiving the report, we may request further information to assess the case. The solution is determined based on the documentation received, the condition of the product, and the nature of the problem.

Possible solutions

Following verification, possible solutions may include replacement, sending missing parts, repair, refund, or other appropriate management for the specific case.

Operational exclusions

Situations reported beyond 48 hours from delivery without sufficient documentation are not covered as damage on delivery, except for mandatory rights provided by applicable law.

Contact Information

Shop name: R.M. Assistenza e Riparazioni 

E-mail: info@rmassistenzaeriparazioni.com

Customer service number: +39 338 269 4719

Address: Via del Ponte alle Mosse, 148 - 50144 Firenze (FI), Italy

Opening hours: Monday to Saturday, from 9:00 to 18:00 (CET)